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Business Fail Because of Banks and Credit Card Companies? C’mon.

I normally wouldn’t comment on a situation like Cindy Fairless Lay’s.  She is closing her privately owned business here locally, and that’s none of my business.  However, Ms. Lay wrote a guest column for the KNS (related article) today in which she explains why her business is closing.  In doing so, she’s put herself out there, presumably to solicit opinion and reaction.  I happen to have some.

Because the closing of my business is due to (lending) practices of my bank, legal loan-sharking of credit card companies, price gouging by oil companies, two governmental agencies arguing as to whether my cakes with cream cheese frosting can be sold, and a president that suddenly, as if he were innocently surprised, announces our country is headed for the worst economic shakedown since the Great Depression, I cannot remain silent.

Let’s break this down.  Her business is closing for the following reasons:

  • Bank lending practices
  • Loan sharking by credit cards companies
  • Price gouging by oil companies
  • Two government agencies
  • President Bush

What?  The first two reasons lead me to believe this business was highly reliant on debt for operation.  And that leads me to believe this business would have never even gotten off the ground without debt from banks and credit cards.  Did Ms. Lay write an article crediting them for her success when the business was thriving?  Seems fair to me.  Maybe I’m wrong.  Maybe this business was started from a pure cash position.  Maybe.

And I wonder if her business accepted credit cards from customers.  If so, does that make her complicit in their “loan sharking” practices?  Or is it only loan sharking when they charge you high interest rates and punitive fees?  I’m no fan of credit cards–don’t have one.  But to lay the blame for the failure of your business at their feet while failing to recognize that it was you who agreed to the terms they presented is ridiculous.

Could it be that failure to effectively control debt leverage contributed to the closing of this business?  That seems like a management issue to me.

And price gouging by the oil companies?  If oil companies were gouging and getting away with it, why have gas prices dropped so much recently.  They’d have to be fools to drop prices if they were getting away with unfair gouging practices.

No one is more irritated by the idiocy of government agencies than me, so I sympathise with Ms. Lay there, but their decision over whether or not a cream cheese frosting can be sold is a major factor in the business failure?  Really?  This would make sense if the business were “The Cream Cheese Frosting Company”, but this was a restaurant.  Was the whole thing riding on the ability to sell cream cheese frosting?

Lastly, this is (obviously) President Bush’s fault.  I guess that is a given, because everything else seems to be his fault too.  Look, I’m no fan of Dubya, but I’ll give him this–he has to be the hardest working President in history based on what I’ve heard and read.  I mean, to be personally responsible for every single problem of every single person in this country is quite a feat.  Hell, I don’t even have the time to wreak that kind of havok in my own life.

Ms. Lay seems like a nice enough lady.  She enumerates her virtues as a humanitarian in her article, and she sounds like a nice person to work for and with.  Apparently her food is really good too.  But at the end of the day, she has to realize that she took risks and lost.  She was not forced to take these risks.  In fact, she’s quite fortunate to live in a place where the opportunity to take these risks is available to her.  I’m not sure what her purpose was in writing this article.  Maybe she’s looking for a bailout?

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I Would LOVE to RTFM

So I’m working on a project for my job job (I’m not quite able to support a family on blogging–yet), and have been wrestling with a biggish enterprise software package.  As you’d expect, there’s quite a bit of convolution to it–things like hundreds of database tables with nondescript names like T001, T0043, H3222, etc.  (Was this thing designed to run on AS400?)  It’s actually not that big of a deal.  A part of me secretly enjoys stuff like that.  It’s like a giant sudoku, except instead of 1-9 the numbers go 1-100.  And no matter how much of the puzzle you solve, there’s still more to work on.  That means no boredom, provided you like puzzles.

Most packages of this size were designed and coded up long long ago in a galaxy far far away.  Any growth, expansion, or enhancements they’ve undergone were probably done piecemeal with who knows who taking over and steering the thing onto the latest technology at each fork in the road.  That’s bound to happen to any project this size I guess.  It’s sort of like what you’d expect to happen to a person who was reasonably good looking in their youth and, as they aged, had countless plastic surgeries performed by different doctors of varying abilities.  The individual pieces may be really nice, but put them together and you have an odd colored face mess.

Usually these type products involve a lot of RTFM.

Don’t get me wrong…I like to RTFM.  My willingness to RTFM means I’ll probably never be out of a job for long unless I want to be.  You could say I make a living Ring-TFM.  But please, large software corporations who charge hundreds of thousands of dollars for your products, make the manuals readily available.

One of the manuals I was reading this morning referred to another manual–the “Installation and Tuning Guide”.  Like any good manual reader working for a company that’s shelled out some bucks for this pricey behemoth, I used the login for our company (they don’t give the info to just any old body), and searched for this manual on their site.  No dice.  So I searched the support base to see if anyone else had trouble finding it.  That didn’t work either.  I did find two other manuals–one which whose title led me to believe it was relevant but wasn’t, and the other to the last version of the same product.

So I asked my boss if they’d provided a DVD, pack of CDs, or even physical books when we bought the product.  Nope.  But he was able to find the manual I needed nonetheless.  Guess where…

Google.

Freaking Google found it, even though their own search engine on their own site that is available only to customers who paid for support couldn’t.  Now, not only am I irritated that it couldn’t be found on their site, I also feel like an idiot for not trying Google FIRST.

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Thinking Games Useful For Corporations

Most video games hold my attention for about 3 hours. That’s not 3 hours at a time, that’s 3 hours total. The one exception is strategy games, which I can play into the wee hours of the night. Civilization is my all-time favorite, mostly because it absolutely destroys me, but there are several other “thinking” games out there, and now they are being used to do good instead of evil–unless of course you find corporations evil, in which case they continue to do evil.  Then again, that probably makes you a communist, so evil in your eyes is probably good in mine.

Now video games are making their way into corporations. These “serious games”—the term that’s been kicking around the last few years to describe games that are learning tools—use the same technology as the latest PlayStation 3 or Xbox 360 titles, but they’re not targeted at Doritos-munching 14-year-olds

The Rise of Corporate Games.

Oh yeah…Rock Band 2 Comes out in September.

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It’s The Hard Knock Life? For Us?

Jigga What?“In my business, we like to say we’re from the hood. We’re not in the hood. By no means. Not even close.”

-Jay Z in “Water For Life”

I bet I catch some flack over this one, but it has to be said…

Over the last few weeks I’ve read several posts around the blogosphere about how tough times are financially right now. Gas prices are soaring, and…people are still complaining about traffic, so someone’s driving. The stock market is sort of…just steady. And I guess if you’re basing your assessment of your financial situation on how well your stock portfolio is doing, that’s not all bad. Interest rates are…near an all time low, though artificially. Unemployment is…5.1% (low). And the obesity rate of our country is reaching a level of crisis, so I guess there aren’t that many people going hungry.

Is this as bad as the Bush administration could screw things up? Is this all they’ve got?

Believe me, I’m a little frustrated too that times are so tough here in the land of milk and honey that we can only get milk and honey a few days a week. The other days we’re stuck with choosing either milk or honey.

Jigga's Problems

It’s gotten to the point that even the Jigga Man has problems. Based on what I’ve heard and the evidence presented in the graph above, he has at least 99 problems.

Then again, I don’t see any basic needs of survival listed as any of his problems either.

Seriously, I know there are people out there who are struggling just to get by. I know that. But what does “get by” entail here?  And how many bloggers are rummaging through virtual dumpsters to get a virtual meal via their high speed internet connections?

What are we actually struggling for? Bandwidth?

Are there problems? Hell yeah! Should we be concerned? Of course. But let’s keep things in perspective here. Having to sacrifice by doing things like cutting back to basic cable, making coffee at home and carrying a thermos, carpooling to work (with air conditioning), or not going to Disney this year are not the end of the world.

You hear it all the time, but it’s true. Go to some other country where people are really poor, and you’ll come back thankful for all of the luxuries the poorest of us enjoy here. When you see firsthand that “average” or “struggling” here is better than “wealthy” in many places, your perspective is changed forever.

It’s not just me, either. My grandfather, who grew up dirt poor during The Depression (capital letters, because that was for real) had this to say in his journal about his travels to New Guinea during World War II:

The only identity of men or women in their dress was their breast. I saw women with breast that hung down to their belt line. The men used pits to trap hogs and they would catch small pigs in them. I have seen women feeding babies and pigs also. They would feed the pigs until they could eat solid food or other things. They sure had a hard way of survival. I always thought I was poor and brought up the hard way. The only comparison I had up to that time was with people doing better than we were. When I saw a different comparison, I suddenly discovered that I had been rich all along and didn’t know it.

Not trying to trivialize anyone’s problems here, but please, let’s keep some perspective.  It’s not as though our women are breast feeding piglets to the point that they can eat solid foods so that we’ll one day (hopefully) be able to trap them, slaughter them, and have a meal.

By the way, if you are interested in helping someone who is trying to survive day to day have clean drinking water, please consider helping at PlayPumps.org.  You can also learn more about Jay Z’s travels to Africa to document their water issues at MTV.com.

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A Great Place to Work?

As a former employee, I was interested in the article the KNS ran today about Denso Manufacturing Tennessee’s expansion. It was about what I would expect from a local paper writing about a local company expanding–lots of talk about new jobs, complimentary remarks about the people of the region, and a few standard corporate-type comments from top management–nothing really remarkable or controversial. The comments posted by readers, however, are very interesting. Some comments came from employees and former employees who actually know what it’s like to work there, while others commented only on what they’ve heard.

So what’s it really like to work there? Well…

Decision--To Denso or Not to DensoThe comments from current and former employees are not that far off. But to be fair, I suspect Denso is not much different than any other large corporations in many respects. I’d say that it’s better in some ways and worse in others, but all-in-all the good and bad average out for most of their employees. Sure, there are people there who think it’s really bad, but it always seemed to me that the real reason they don’t like their jobs is that they feel stuck there. Some probably feel stuck because they have been dead ended in their career by the powers that be and can’t move up, while others feel stuck in that they don’t have the skills (or at least don’t think they had the skills) to move out. Others may not even realize that they are stuck by their own comfort and fear of change. I’m sure some feel stuck for a combination of these reasons.

There are people who love working at Denso, and they have their reasons as well. It’s been a very stable company traditionally, and for someone who is worried about layoffs or job shortages it’s a very compelling reason for working there. In my mind, that sort of falls into the fear (real or imagined) that they don’t have the skill set to go elsewhere. But hey, if you’re happy I’m happy, right? There are others who are basically coasting, but I think that’s probably common at most big companies as well.

For me, the good outweighed the bad for most of the time I was there. Were there things I didn’t like? Most definitely. For instance, you can forget about anything like this ever happening there. They (whoever “they” are) would never allow it. The performance evaluation system is a mirage for the most part, and I doubt that will ever change. But I really enjoyed the work I was doing, and I hated leaving my co-workers. Loving what you do and liking the people you spend your days with is not something you can find just anywhere, and it kept me around for a long time. However, I was ultimately placed in a situation that was going to make my relationship with the company much more lopsided than I was comfortable with. I’m not one to stay around and complain, especially knowing that change, if it does come, is slow for Denso. I’m no victim either, and besides, I have confidence in my skills. The only immediate way to resolve the problem was with compensation. How did that discussion go? Well, I’m a former employee. 🙂

I always found it a little ironic that Denso spends a great amount of resources trying to figure out how to recruit engineers out of college but doesn’t seem to find much value in retention of engineers and technical staff. HR held regular meetings with engineers on how to recruit from colleges, and they usually ended in engineers expressing that exact sentiment. It may be that Denso has a reputation on campuses as the type of company that isn’t attractive to today’s college students. Is that reputation based on what they hear from Denso employees and on the web? Does it come from fellow students who do co-ops at Denso? I can’t say for sure.

I don’t know the numbers or stats, but it seems like replacing good people would be much more expensive than retaining them. However, they make billions, and I make not-billions, so who am I to second guess them? Maybe they’ve calculated all the factors and decided that paying competitive salaries for years of experience would put them in a situation where no one would ever leave. Would zero turnover be as bad as high turnover? Dunno.

So the point of this post–is Denso a great place to work? I guess it depends on what you want from a job. It was great for me for a long time. As I said before, I enjoyed the work I did at Denso and the people I worked with, although I must say there were very few jobs or departments there I would have enjoyed as much as I enjoyed mine. Jobs that provide opportunities to develop skills that are universally marketable are somewhat limited there. If stability is a major factor for you, then by all means it is a great place to work. As with almost everything else, you’ll probably have to compromise a few things that you’d like to have in exchange for this stability, but it’s worth it for a lot of people.

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AARP Cares About Everyone? Really?

A while back, I wrote a post on “Divided We Fail”, the AARP’s shameful ad campaign that uses children to try to disguise the organization’s true intentions. Reader “poz” writes (I’m assuming in response to that post):

you are scary, it is sad to see that you feel there is a hidden agenda w/aarp.
Why can\’t you beleive that there are americans who do beleive in improving
our quality of life for our future generations?

Ok, maybe if I do a proof by contradiction it will make sense…

Let’s assume poz is right and I am wrong. Let’s assume the AARP’s goal is to improve the quality of life of future generations. If this is true, aren’t they a shameful organization for tricking our country’s senior citizens into believing that they are in Washington lobbying on behalf of their interests (if you weren’t aware, AARP is just another special interest group). And don’t they owe our country’s seniors an apology for the conflict of interest created by licensing the name of their organization to health and life insurance companies that target seniors and benefit from the very policies they are trying to have enacted?

And if this is true, shouldn’t they drop the “RP” from their name? Shouldn’t they stop being the American Association of Retired Persons and start being the AAFG–American Association of Future Generations?

Man, I really hope what poz says isn’t true. If he/she is right, the AARP is much more reprehensible than little old me painted them as being in my original post. I only accused them of tricky and misleading advertising. Hell, Pepsi does that.

And for the record, I believe there are a great number of Americans who care very deeply about future generations. However, I don’t believe these people can be found in special interest groups that are pimping those generations out and deceiving their own members on behalf the corporations they are in bed with.

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On The Demise of Volunteer Voters

I continue to be amazed by big media’s short sighted decisions.

This week, Nashville’s WKRN pulled the plug on one of the blogosphere’s dishes I devour daily–Volunteer Voters. This decision was apparently part of budget cuts, which I assume means that the dollars spent on VV were greater than the dollars it generated.

What does it say about the state of news when a regional media outlet can’t afford to be among the leaders for regional political discussion? Does WKRN think this void won’t be filled by someone else? Is that something they can afford?

Here’s a sound business strategy:

  1. Eliminate the things that set you apart.
  2. Make sure you do exactly what your competition is doing–nothing more, nothing less.
  3. No matter what it costs long term, strive every day to be…ordinary.

ACK, hope you’ll continue to be active elsewhere in the future.

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Me a Social Entrepreneur? Well, Kinda Sorta

This weekend we took advantage of my newly found unemployment opportunity for real advancement by traveling over to the midstate to visit some friends and my parents. I seldom read the Tennessean (much improved site), but I saw this article at my folks’ house this morning, and it almost describes something The Missus and I have been working on lately.

Several surveys have found that many people in this generation don’t believe that government is the most effective means to solve many of today’s social problems — the private sector offers more efficient and effective solutions.

They no longer believe that massive programs work. Instead, they hope to create solutions that solve one small problem at a time.

That pretty much describes us. The only difference between what we’re doing and what is described in the article is that we aren’t going the non-profit route, at least not yet. Are we being unrealistic to hope that we can make a living working from home while helping people all at the same time? Maybe, but I don’t think so. Besides, if we fall short of that goal and end up only helping thousands of people and only supplementing our income doing so, that’s not such a bad thing either, right?

The issue we’re addressing is education, and our project involves putting a huge amount of educational power into parents’ hands. Right now we’re gathering information from groups of parents about what they really need and building content. One thing that is becoming evident to us in this process is that no matter how much free information is out there–it is out there, and it is free–the web is really lacking qualified people who can gather up that information and put it into an easily digestible form for everyone else.

By the way, sorry for any perceived secrecy. It’s not that I don’t want anyone to know about our project. Quite the opposite, I want to make sure we’re good and ready before we open it up for launch. I promise you guys will be the first to know, and you’ll probably hear more about it than you ever wanted to!

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Yeah, What He Said

The other day I posted a meandering attempt at not ranting about information technology and the manufacturing sector. Today, Seth Godin wrote a post about basically the same thing. The difference is, his post actually makes some sense.

Talent is too smart to stay long at a company that wants it to be a cog in a machine. Great companies want and need talent, but they have to work for it.

Stop whatever you are doing and read the whole post. If you don’t read Seth, you probably should. Whether you are the guy running the show or the guy who sweeps the floors at night, he has great insight delivered daily for free.

And here’s a nice bit of irony for you…Seth Godin’s blog (for whatever reason) is blocked by our corporate IS department. Luckily, the concept of RSS feeds and readers hasn’t trickled down to them yet, so we can still read whatever we want through them.

Give them a few years and they’ll get Google Reader blocked as well.

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BIG Manufacturing. Last to Know, Last to Go

I was mulling my current employment situation over yesterday, and I thought of something that I think not many people have realized yet. Dare I say this is a bold prediction?

Big manufacturing companies are notorious for being late adopters of technology. From my experience, technology tends to happen to them instead happening for them. Allowing this to continue is fast becoming a dangerous approach to business.

Manufacturers (especially the large ones) prefer to dictate the market (especially the labor market) instead of adjust to it. When the market changes, most adjust slowly and reluctantly. They’ve been successful thus far with this strategy, especially when dealing with their production work force. But they are quickly falling behind in dealing with their IT work force.

Why are they falling behind and why is this dangerous?  Because IT is becoming more and more integral in measuring and locating the biggest threat to manufacturing margins–inefficiencies.  The cost for entry into efficiency analysis technologies is becoming cheaper and cheaper, which allows smaller manufacturers with more agile and hungry management to tool up with the same resources as BIG manufacturers.  As a result, the demand for those with the skills to implement these technologies is growing.

Many big manufactures haven’t tooled themselves to the point of realizing that their old methods of measuring inefficiency are themselves inefficient.

By being late adopters, many BIG manufactures are getting a late start to using the technology available to them, and even those who catch on early run the risk of losing their talent to market forces over which their control is diminishing because of their “business as usual” mentality.

Want to see what technology can do to big industries that try to maintain the status quo in changing marketplaces?  Check out what is happening to some other “bigs”–namely BIG music and BIG newspapers.

Of course, there’s always the possibility that I’m completely wrong.  Time will tell.